Refund policy

RETURNS OR DEFECTIVE GOODS

The Supplier guarantees the quality of all products supplied, and your satisfaction is our foremost priority.

If for any reason you are dissatisfied with your order regarding the quantity of the delivery, please contact us in writing within 14 days of delivery of your order. You will be deemed to have accepted the order should you not contact us within the 14-day period.

If the goods are however defective within 6 months after delivery and/or the best before date (whichever occurs first) please contact us and return the items at your cost. If after inspection the product is subsequently found to indeed be defective, you are entitled to either –

(A) be fully refunded, or (B) have the product replaced at our expense.

If we find that the items were faulty in any respect when delivered to you, we will also refund the cost of delivery within 30 days. If the product is found not to be defective, you will not be entitled to any replacement or refund but will instead be liable for the costs incurred in having such product redelivered to you.

RETURN PROCEDURE TO BE FOLLOWED:

Contact The Supplier by e-mail at ​orders@stellenzicht.com and specify the following: the reason for the return; the date the product(s) was bought and the date the product(s) was delivered including a reference number or proof of purchase; the banking details for the refund (if applicable).

Please do not return the product without the written approval of The Supplier. The supplier will give you instructions of how the product(s) must be returned.